What is the turnaround time for a unit?
If the unit is in stock it will ship within 10 days. If it is not in stock typical turnaround time is 30-45 days.
What are my vending options? Can I charge my customers?
We no longer offer a vending option for our products. Most customers are accustomed to receiving a free charge, or leery of performing a credit card transaction at an unfamiliar device, and will simply find another solution to charge their device as opposed to using the kiosk.
Our mission is to connect moments that matter for our clients whose guests and customers depend on a fully charged device, helping you deliver a premium experience.
Fee-for-charging can leave a negative impression on your customer’s experience while providing a free charge shows them that you understand their need to stay connected with a complimentary solution.
We recommend you offer complimentary charging to your customers enhancing your brand by delivering customer satisfaction.
How do I customize my kiosks?
We are happy to speak with you about your options before you rent or purchase.
What are my options for installing/mounting a kiosk?
Our full-size kiosks are extremely stable, and generally do not require any additional items for installation. The Slim Charging Kiosk comes with a couple of different installation options. We offer add-ons such as wall mounting brackets, and pedestal stands.
What are my options for displaying screen content?
Most customers choose our HD media player. This comes standard on most of our units. It is a simple player, best described as “plug and play.” Customers plug in a USB flash drive in order to upload up to 4GB of images or video to the player. We recommend using a PC computer rather than a Mac to upload content to the flash drive. Once content is uploaded, the user plugs the flash drive into the HD media player. Screen content will play automatically when the kiosk is plugged in. There are various settings to control the time between each slide (ex. 5, 10, 15 seconds). There are several other options for digital signage as well. Many of our customers need to remotely manage kiosk content but may not want to invest a lot of time into designing and managing what plays on their kiosk screens. Our Media box allows customers to stream content wirelessly to the screen. To learn more about our different signage options, contact a sales representative.
Will ECM sell units outside of the USA?
Yes, we have sold units all across North America, and we will sell units to any customer regardless of location. However we will only rent units to USA based customers. We do have a partner in Canada.
How are the units shipped?
All units are shipped via our freight company on a pallet. This ensures they are not damaged in the shipping process. Rental units are crated and the crates are on wheels.
How do I contact you?
We welcome all questions about our charging stations and sponsorship opportunities. Contact us by phone at 262-203-8189 or fill out contact form below.